Refund policy

Last updated: September 27, 2026

We want you to love your purchase. If you don't, we make it easy.

14-day free returns

You have 14 days from the day you receive your order to request a return. Return shipping is on us: we'll send you the instructions and cover the cost.

Conditions

• The item must be unused, in the same condition you received it and, if possible, in its original packaging.
• For hygiene reasons, wearable items (knee sleeves, gloves, sunglasses) cannot be returned once used, unless they arrive defective.
• We'll need your order number or proof of purchase.

How to start a return

1. Email us at support@movealy.store with your order number and the item you'd like to return.
2. We'll reply with instructions and the return address. Please don't send anything before contacting us: packages sent without notice can't be processed.
3. Once we receive and inspect the item, we'll confirm your refund.

Damaged or incorrect items

Please check your order when it arrives. If it's defective, damaged or not what you ordered, email us within 7 days with a photo and we'll fix it with a replacement or a full refund, at no cost to you.

Exchanges

The fastest way to exchange an item (for example, a different size or color) is to return the one you have and, once the return is accepted, place a new order.

Refunds

Once approved, your refund is issued to your original payment method, usually within 5 to 10 business days (depending on your bank). If more than 15 business days have passed since approval, please contact us.

Questions? Reach us at support@movealy.store.